Shipping

We will deliver your order as smoothly and quickly as possible. Below, you’ll find all the details on our shipping options, costs and policies.

Domestic Shipping (within Australia)

📦 Standard Delivery:

  • Free shipping on orders over $120
  • Flat rate of $10 for orders under $120
  • Estimated delivery time: 2–10 business days via Australia Post eParcel
  • Orders to remote areas may require additional time.

📌 Delivery Process:

  • If you are not home at the time of delivery, Australia Post will leave a collection card for pick-up at your local post office.
  • If you select Authority to Leave, your order may be left without a signature via MyPost Safe Drop Service (subject to Australia Post’s terms and conditions).

International Shipping 🌍

We ship internationally via Australia Post. Shipping fees and delivery times vary by destination.

  • New Zealand – flat rate of $20
  • Rest of the World – flat rate of $40

📌 Estimated Delivery Times:

  • New Zealand: 5–10 business days
  • Other international destinations: 10–20 business days (varies by country)
  • Customs clearance may cause additional delays.

✈️ Customs & Import Fees:

  • Customs duties, taxes, and import fees are set by the relevant authorities in your country and are beyond our control.
  • Any additional charges must be paid by the recipient.
  • We recommend checking with your local customs office before placing an order.

Tracking Your Order 🔍

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor its progress.

  • Domestic orders: track via Australia Post eParcel.
  • International orders: tracking availability varies by destination.

Lost, Stolen, or Delayed 🚨

  • If your parcel has not arrived within the estimated delivery timeframe, please contact us, and we will assist in tracking it.
  • Lost Parcels: If your parcel is lost in transit before it is marked as delivered, we will work with Australia Post to resolve the issue.
  • Stolen Parcels: If you selected Authority to Leave, Face the Water is not responsible for lost or stolen parcels once they have been marked as delivered.

Authority to Leave & MyPost Safe Drop Service 🏡

If you select Authority to Leave at checkout, your parcel may be left at your delivery address without a signature via Australia Post’s MyPost Safe Drop Service. By choosing this option, you acknowledge:
✅ Your parcel may be left in a safe location determined by Australia Post.
✅ Once scanned as delivered, the parcel is considered your responsibility.
✅ Face the Water is not liable for lost, stolen, or damaged parcels after delivery.

For more details, refer to Australia Post’s Safe Drop Terms & Conditions.

Order Issues & Contact Information

If you experience any issues with your order, please contact our customer support team at info@facethewater.com and we will be happy to assist.