FAQs

Leverage the size technology TRUFIT on each product page to help find your best swimwear fit. Face the Water size charts and branded size charts are shown on each product page, this enables you to compare across brands and styles.  Read our fitting guide for tips to find YOUR best-fitting swimmers.

Size and fit can be personal.

Performance swimsuits are best-fit snug for optimal results in the water.

To keep your Face the Water swimwear in top condition, rinse it immediately after swimming, hand wash with mild detergent, and avoid excessive soaking. Lay flat to dry in the shade and never wring or twist. Rotate between swimsuits if you swim frequently and avoid rough surfaces to prevent pilling, especially for printed swimwear. Store properly in a cool, dry place and be cautious with lotions and chemicals that can damage the fabric. If swimming in chlorinated pools, consider chlorine-resistant options to prolong the lifespan of your swimwear. See our in-depth guides on how to care for your swimsuits and wetsuits.

To keep your wetsuit in top condition:

• Rinse after use with fresh water to remove salt, chlorine, and sand.
• Use pH-neutral soap to gently clean neoprene.
• Dry properly by turning it inside out and hanging it by the waist in a shaded, well-ventilated area.
• Store correctly by fastening Velcro closures and hanging on a wide hanger in a cool, dry place.
  

Watch our full wetsuit care guide here and watch Orca's video How to Care for Your Wetsuit

Follow these tips to extend your wetsuit’s lifespan and keep it in great shape!

We ship everywhere within Australia. International shipping is available.

We ship internationally via Australia Post. Shipping fees and delivery times vary by destination.

• New Zealand – Flat rate of $20
• Rest of the World – Flat rate of $40

Estimated Delivery Times:

• New Zealand: 5–10 business days
• Other international destinations: 10–20 business days (varies by country)
• Customs clearance may cause additional delays.

Customs & Import Fees:

• Customs duties, taxes, and import fees are set by the relevant authorities in your country and are beyond our control.
• Any additional charges must be paid by the recipient.
• We recommend checking with your local customs office before placing an order.

See full terms and conditions here

Order tracking is available to you once you have completed your order.

We want you to be completely satisfied with your purchase! If you need to return an item, you can do so within 30 days of receiving it. Please refer to our Refund Policy here for details on eligibility and any applicable return costs. Some products may have specific return conditions, but we’re always here to help. If you have any questions or need assistance, feel free to reach out to our support team—we’re happy to assist! 😊

Returning a Faulty Item

If your item is faulty, follow these steps:

1️⃣ Log in to your account and select ‘Returns’.
2️⃣ Choose ‘Faulty’ as the return reason and provide details. Our team will assess your case.
3️⃣ Select your preferred resolution:
✅ Full refund
✅ 100% store credit (if applicable)

Note: Normal wear and tear or misuse is not considered a defect. Some brands offer repair services—contact us to check eligibility.

Read our full returns policy here.

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