Returns

Face the Water Returns & Refunds Policy

We want you to love your swimwear, but if you need to return an item, we offer a 30-day return window from the date of purchase. Below are our return guidelines.

Return Eligibility

✅ Postmarked within 30 days of receiving your order confirmation email.
✅ Unworn, unused, and in saleable condition with original tags attached.
✅ Returned in original packaging (branded dust bags, shoe boxes, sealed boxes, etc.).
❌ Exclusions: Final Sale and hygiene-sensitive items (as noted on product pages and at checkout).

How to Return an Item

1️⃣ Initiate Your Return:

  • Log in to your Face the Water account and select ‘Returns’.
  • Follow the prompts to confirm eligibility.

2️⃣ Pack & Ship:

  • Ensure the item meets return conditions and use trackable shipping.
  • Customers cover return shipping unless the item is faulty.

3️⃣ Refund Processing:

  • Once received, refunds are processed within 5–7 business days.

Returning a Faulty Item

If your item is faulty, follow these steps:

1️⃣ Log in to your account and select ‘Returns’.
2️⃣ Choose ‘Faulty’ as the return reason and provide details.
3️⃣ Select your preferred resolution:
✅ Full refund
✅ 100% store credit (if applicable)

📌 Note: Normal wear and tear or misuse is not considered a defect. Some brands offer repair services—contact us to check eligibility.

Refund Processing & Timeframes

⌛ Processing Time: Up to 15 business days from drop-off to refund confirmation.
💳 Refund Method: Issued to your original payment method (may take up to 10 business days to reflect in your account).
📧 We’ll keep you updated via email.

Return Exclusions

❌ Final Sale & hygiene-sensitive items (unless faulty).
❌ Items worn or used cannot be returned for change of mind.
📌 Check product pages for return eligibility.

Shipping Fee Adjustments

  • If your original order qualified for free shipping ($120+), but a return reduces your total purchase below this, a $10 shipping fee will be deducted from your refund.

Your Rights Under Australian Consumer Law

You are entitled to a refund, replacement, or repair if an item is:
✅ Faulty
✅ Not as described
✅ Unfit for its intended purpose

Need Help? Contact Us!

For any return inquiries, reach out to [your email/contact details].